Your Go-To-Negotiation Expert
If you traveled this summer then you probably saw impatient people. Last week my fellow travelers and I watched someone become aggravated and even rude to our flight attendants. He loudly complained his “frequent flyer status” hadn’t provided him with the seat he wanted. The airline employee replied, “Sir, when
Last week I asked someone at the store where the batteries were located. He smiled and said, “I don’t work here but I think they are in aisle 3.” Have you ever asked the wrong person for what you want? Probably. The #1 reason that people tell you “No” is that you
NO! Have you ever stopped yourself from asking for something you wanted because you thought you would hear NO? Maybe you wanted to: ask for a promotion ask someone to go on a date ask for a discount ask for help on a project ask for more vacation time ask
Do people trust you? It depends. How honest are you? When I practiced law my advice to clients was, “Tell me the truth. No matter how bad the facts are, there is a strategy.” Most clients were honest and forthcoming. A few had selective memories. After one client was sworn
Have you ever lost your train of thought at a critical time? Last week I was interviewed on TV and found myself at a loss for words. At the beginning of the show, my mind wandered and it took me a few seconds to concentrate on what I was saying.
Early in my career, a boss really intimidated me. He was so unpredictable and at times a bully. Each day, I would call his administrative assistant to ask about his daily mood. We had a code. I’d ask, “How’s the weather today?” and she’d say “It’s stormy,” or “It’s clear but
I try to follow my own advice about being a good – and frequent – communicator. Recently, I got a little carried away. You may have heard my TEDxSMU Talk where I shared a story about Jay Leno. Years ago, I failed to ask for a picture with Jay while I
JUST POSTED ONLINE!! Here’s the video of my TEDxSMU talk. Would you please watch and share it with 2 people who could benefit? Actually, would you share it with 10 to 20? (Yes, I’m asking outrageously!) The more views the better I’ll be ranked in TED’s suggested talks. Also, here are the full survey
Ever learn something the hard way? I did when a group of speaker friends and I were part of the Tonight Show’s studio audience. Jay Leno came out before the show to answer questions. Unbelievably, Jay called on me first. My thought was, “I’ll ask him something intelligent about his
One of the most memorable comments I received on a speaker evaluation came from someone who was clearly not a Linda “fan.” “I think her information was good and she knew what she was talking about. However, she looks andsounds too much like my ex-girlfriend for me to give her a higher score. “
You’re feeling really uptight. You’re about to call a very high profile decision maker to ask for a favor or something big. You’ve been warned that this important person is very busy and probably won’t talk for long. You take a deep breath, mentally prepare for the worst, and make
Change is inevitable. Inevitable, however, is not the same as easy. You’ve met people who are not good at change. They are likely to make a lot of noise, show extreme emotions and attract attention in the short term. Then, they fizzle out before any long-term change occurs…just like fireworks.