How to Negotiate with People You Don’t Like

February is usually the time we focus on the people we love. February is also Presidents’ month. No matter your political affiliation, do you “feel the love” coming from DC from those we elected to serve us? I don’t. And they certainly don’t show love, or even respect, for each

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Negotiating the New Year: Quit Making Resolutions

It’s been a week since New Year’s Day. If you made resolutions, are you upholding or ignoring them? Remember those homemade goodies you devoured? Are you neglecting your workout equipment at home? Did you look the other way as you drove past a fitness facility? Is there a project at

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Negotiating a Change You Didn’t Want

A few weeks ago I received some unexpected news. My business manager of seven years, Zan Jones, told me she accepted an incredible full-time medical sales position. Frankly, I was torn between my excitement for her and concern about how my speaking business would be impacted. Although I show leaders

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How to Negotiate When You Are Bullied and Harassed

Early in my speaking career, I delivered a program on negotiating disputes especially before they went to trial. During the question and answer portion, one attendee let the audience know she had in-depth experience in Alternative Dispute Resolution. In her expert opinion, she said everything I told them over the last hour was

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How to Act on Instinct

Southwest Airlines is in the transportation business, right? Nope. Not quite. According to Southwest Airlines CEO Gary Kelly, Southwest Airlines is in the hospitality business. Last week, I had the privilege of attending a small group session of national thought leaders where we were encouraged to ask him “anything we wanted.” The

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Working with a Gossip

When we talk about gossiping and spreading rumors, we often think of people with nothing better to do. Surprisingly, research supports the fact that workplace rumors are usually true. But work drama caused by gossiping and “stirring the pot” is common and expensive as I discuss in this recent FOX

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Negotiate to Great without Saying Anything

Have you ever had something really exciting happen and were at a loss for words? Last week this happened to me and here’s what I’d like to say… The words “thank you” are an appropriate response in almost any situation. Expressing gratitude elevates the mood of conversations and makes you

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How to Win in the Leadership Fishbowl with Wintegrity®

I’m normally not a March Madness fan. However, this year my alma mater Texas Tech University made it to the Elite Eight (very exciting!). One thing I loved was Tech’s coach Chris Beard’s response to the media attention. He didn’t take all the credit for the Red Raider wins and

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How to Shake Your Nerves When Negotiating

Last week I went to return a pair of pants. A sign at the store’s checkout counter read, “No refunds without receipt.” The stakes weren’t high. I could always donate. But I wanted a return. While standing in a long line, I felt like I was breaking the rules. My heart rate increased. Surprisingly,

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What is Your Negotiating Style?

Do you ever go to a meeting or social event and feel like you don’t fit in? I can feel that way when I’m around people who are more detail-oriented and technical in their thinking. Monthly I meet with a group of professional women called the “Diamonds” which is short for

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