Early in my speaking career, I delivered a program on negotiating disputes especially before they went to trial. During the question and answer portion, one attendee let the audience know she had in-depth experience in Alternative Dispute Resolution. In her expert opinion, she said everything I told them over the last hour was
When we talk about gossiping and spreading rumors, we often think of people with nothing better to do. Surprisingly, research supports the fact that workplace rumors are usually true. But work drama caused by gossiping and “stirring the pot” is common and expensive as I discuss in this recent FOX
Last week I went to return a pair of pants. A sign at the store’s checkout counter read, “No refunds without receipt.” The stakes weren’t high. I could always donate. But I wanted a return. While standing in a long line, I felt like I was breaking the rules. My heart rate increased. Surprisingly,
The most surprising result when doing the research for my new book, Ask Outrageously! The Secret to Getting What You Really Want, was the requests people won’t make. In the short video below I discuss the #1 thing people are afraid to ask for in their personal lives. People would rather ask to borrow money than
If you traveled this summer then you probably saw impatient people. Last week my fellow travelers and I watched someone become aggravated and even rude to our flight attendants. He loudly complained his “frequent flyer status” hadn’t provided him with the seat he wanted. The airline employee replied, “Sir, when
Have you ever lost your train of thought at a critical time? Last week I was interviewed on TV and found myself at a loss for words. At the beginning of the show, my mind wandered and it took me a few seconds to concentrate on what I was saying.
Change is inevitable. Inevitable, however, is not the same as easy. You’ve met people who are not good at change. They are likely to make a lot of noise, show extreme emotions and attract attention in the short term. Then, they fizzle out before any long-term change occurs…just like fireworks.
Response to my last month’s article was a little heated – and I loved it! Who could guess that tips on how to ask for a raise would be controversial? As a matter of fact, two TV stations interviewed me on the topic after I posted the article. Here’s the footage from FOX 26
At a recent conference I spoke with a group of sales professionals and asked them, “What do you think is the worst thing you can do in a negotiation?” Here’s what they said: Leaving money on the table Not being prepared Not having all the answers Appearing weak Not knowing who my
My Business Manager, Zan, recently told me a story from her previous job at an elevator company. Her best customer called and complained almost daily about the elevators in his facility. These weren’t safety problems or even major concerns. She finally determined that the source of Mr. Complainers frustration was
How are your New Year’s resolutions holding up now that the year is half over? Did you make any? According to research, only 45% of people make New Year’s resolutions and by now, 75% have abandoned them. To put the odds in your favor, stop using the word “resolution” and start using these four powerful words I discuss