Last Monday, I experienced a breakdown. It started with a “snake emergency.” A four foot rat snake was lounging in our garage. I was late for an appointment and the snake needed to leave before my daughter came home from school. Did I mention my husband was out of town? The snake was
Really, this shouldn’t be funny – but I can’t stop laughing and shaking my head about it. I was recently at our neighborhood homeowners’ meeting where several of us disagreed with actions taken by our association leadership. Apparently, my words made one of my neighbors very angry. He wanted to make
Last week I spoke at a convention with Captain “Sully” Sullenberger, the pilot who safely landed a passenger airplane in the Hudson River. That day he faced a surprise –true work drama. All Captain Sully had to do was walk out on the stage and we gave him a standing ovation.
“That will never work,” the senior partner told me during my first job out of law school. I had asked if we should call the opposing counsel. “Why?” I countered. “Phone calls won’t work,” he replied. “We only write letters. You won’t get anywhere. You’re wasting your time.” Sound familiar?
If you’ve been to Geno’s in Philadelphia, then you’ve seen people who know how to get things done. Once, while attending the National Speakers Association (NSA) Convention, a group of us (pictured above) took the Philly Cheesesteak Challenge. We compared Geno’s to Pat’s (competing restaurants across the street from each
I’ve been thrown under the bus a few times in my career but a while ago I couldn’t escape one. After speaking at a convention, the bus transporting conference attendees from the convention center to the hotel had a “minor malfunction.” When it was time to unload, the door made a sound like it
Oh no…she was back…and she was bringing more complaints. Unfortunately, I didn’t have 30 minutes to hear “Diane” vent and describe every slight she suffered that week. My exploding at her, “Sorry, I just don’t have time to fix YOUR problems today,” certainly did not improve our work relationship. Ever have people
Wow. I had a bad customer service experience over the holidays. While visiting one of my favorite stores, I encountered a Scrooge who did not like working. To be fair, it was busy and the dressing rooms were a disaster. (Don’t you wonder about people who won’t hang up the
I’m embarrassed to say that heading over to the launch for my book Stop Complainers and Energy Drainers, I wasn’t pleasant. In fact, I was a big whiner – but I had “good” reasons. First, there was the late start because I forgot to load boxes into my car. Then, there
Some things you never forget. Quite a few years ago I was in the San Francisco airport after attending a three-day jam-packed National Speakers Association conference. Overwhelmed by all I had learned, I was now at a tipping point in my career and not sure which direction to take. An industry
Contrast this to the programs where I help technical leaders improve their ability to negotiate and influence. These engineers usually don’t enjoy public speaking at all. What do professional speakers and technical leaders have in common? More than you think. We all want to communicate in a way that others
Jerks are worth complaining about! As I put the finishing touches on writing the book Stop Complainers & Energy Drainers: How to Negotiate Work Drama to Get More Done, I’ve added an entire section on how to handle an office jerk who complains and drains your energy. After reading your survey