Your Go-To-Negotiation Expert
Southwest Airlines is in the transportation business, right? Nope. Not quite. According to Southwest Airlines CEO Gary Kelly, Southwest Airlines is in the hospitality business. Last week, I had the privilege of attending a small group session of national thought leaders where we were encouraged to ask him “anything we wanted.” The
You’re feeling really uptight. You’re about to call a very high profile decision maker to ask for a favor or something big. You’ve been warned that this important person is very busy and probably won’t talk for long. You take a deep breath, mentally prepare for the worst, and make
Have you ever asked yourself, “What have I gotten myself into now?” That question and several others came to mind, right before I went on stage to audition for TEDxSMU. Appropriately, the title of my six minute talk was “The World Needs You to Ask Outrageously.” On the program, I