Your Go-To-Negotiation Expert
This year my Mother’s Day gift was to meet Lynda Carter, the Wonder Woman from my childhood. Do you remember her invisible plane or “Lasso of Truth” that forced others to tell the truth? Wouldn’t that lasso be handy at times? My friend Elizabeth and I, with several hundred others,
Early in my career, a boss really intimidated me. He was so unpredictable and at times a bully. Each day, I would call his administrative assistant to ask about his daily mood. We had a code. I’d ask, “How’s the weather today?” and she’d say “It’s stormy,” or “It’s clear but
Wow. I had a bad customer service experience over the holidays. While visiting one of my favorite stores, I encountered a Scrooge who did not like working. To be fair, it was busy and the dressing rooms were a disaster. (Don’t you wonder about people who won’t hang up the